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Frequently Asked Questions:

Q: I'm having a problem with the app, how do I get help?

Q: How do I report bird sightings?

Q: What's your take on the Android/iPhone debate?  Which phones do you prefer? (Dave's personal response)

Q: Are there any videos that would help me learn more about BirdsEye and BirdLog?

Q: What platforms does BirdLog work on?

Q: I received a promo code to use in Apple's App Store. How do I use use it?

Q: How do I gift BirdsEye or BirdLog through the Apple App Store?

Q: Can I give BirdLog as a gift through the Google Play store?

Q: How do I uninstall and reinstall an app on my iPhone, iPad or iPod Touch?

 


Q: I'm having a problem with the app, how do I get help?

We try to keep the Support Forum up to date with answers to any current problems.

You can also contact our Help Desk by one of the following methods:

  1. Send an email to directly to This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. You can also send an email from within the app:
    (a) in BirdsEye tap the little information icon on the home screen, and tap the "Send Us Feedback" link
    (b) in BirdLog look under the "Help" menu for the same link

Q: How do I report bird sightings?

To report birds that then appear in BirdsEye, you need to join the Cornell Lab of Ornithology's eBird program at eBird.org. It's free and easy. Follow directions there for submitting observations.

Once you have an eBird account, you can use BirdLog to submit your sightings easily and quickly from your iPhone or Android.


 

Q: What's your take on the Android/iPhone debate?  Which phones do you prefer? (Dave's personal response)

Good question.  I have used both pretty extensively and developed apps for both.  For me the difference in overall app quality and choice is very striking between Android and iPhone.

Although the hardware itself is better in many ways on Android, the overall user experience on iPhone is much better.

I've been hearing for years that the Android market is going to develop into something big, but unfortunately it appears that the opposite is happening: the lack of good app options has created a catch-22 for Android: developers don't develop and users don't buy.    Currently the average cross-platform app earns 8x as much on iPhone as on Android, so you can imagine where developers focus their attention.  

To make matters worse, there are currently over 6,000 Android devices out there, many of which have really significant differences in OS.  As you know, just because you have a device with a slide-out keyboard or eye-activated controls doesn't mean that your apps will take advantage of those features.  The problem for app developers is that each of device costs money and effort to support, so we need to choose just a few of the most prevalent devices.   

If you are interest, I wrote a blog post on the subject earlier this year. 

For all the same reasons listed above, accessory options for iPhones are better and more readily available: waterproof/ruggedized cases, digiscoping attachments, external speakers, battery life extenders, etc.

Bottom line:  I recommend iPhone and use one myself as my primary phone.


 

Q: Are there any videos that would help me learn more about BirdsEye and BirdLog?

Drew and Pete have created a number of short videos that are an excellent way to get up to speed on BirdsEye and BirdLog:

BirdsEye Videos

BirdsEye 2.0 Bird Guide Store and Download feature

BirdsEye 2.0 Download Content for Offline

BirdsEye 2.0 Current Month filter

Favorites and Hotspots

Browse Birds - exploring birds around you

BirdsEye - Changing Life/Year List region

BirdLog Videos

Introduction to BirdsEye BirdLog

Using BirdLog in Patagonia Lake State Park

 


 

 


Q: What platforms does BirdLog work on?

BirdLog is available for Android and as a universal app on the iPhone, iPad, and iPod Touch. We recommend that users update to the current version of iOS.

We have users with BirdLog for Android working on the following devices: Motorola Droid X, HTC Incredible 2, HTC Thunderbolt, Motorola Droid RAZR, Motorola Droid Bionic, Motorola Droid X2, Motorola Droid, Samsung Droid Charge, Motorola Photon 4G, Motorola Droid II, plus 20 other Android OS devices. We do not recommend BirdLog for Android operating systems 2.1 or below, although we do have multiple users on these systems and not reporting problems.

 


Q: Does BirdsEye work in Canada?

A: Yes. We get this question often. There are many active birders in populated parts of Canada. See this video for an example of using BirdsEye in Canada.


Q: I received a promo code to use in Apple's App Store. How do I use use it?

A: You can find instructions on how to redeem a promo code on the Apple website at: Redeem Promo Code


Q: How do I gift BirdsEye or BirdLog through the Apple App Store?

A: You open the App Store app on your iOS device. Choose the version of BirdLog or BirdsEye you'd like to gift. Click on the Share button in the upper right corner. The Share options window appears with a new icon in the lower right called Gift. Tap on the Gift icon.

You'll be prompted for your Apple ID password, and you may be required to confirm your payment type. You'll then be asked to enter the e-mail address of your gift recipient and a personal message if you wish to include one.

Select the date you want your gifted app to be sent and a color theme for the gift. Confirm your gift, and then tap on the Buy Gift button to send it on its merry way.

Q: Can I give BirdLog as a gift through the Google Play store?

A:Unfortunately, at this time you can’t gift an app directly through the Google Play app store.  However, you can gift BirdLog  by purchasing a Google Play gift card. Available in denominations of $10, $25, and $50, Google Play gift cards will soon be on sale at GameStop, Radio Shack, and Target retail stores.  In adddition to BirdLog they can be used to gift other apps, music, and books sold on the Google Play online marketplace.

Q: How do I uninstall and reinstall and app on my iPhone, iPad or iPod Touch?

A: Sometimes when you see an app that was behaving fine start to act up, uninstalling and reinstalling will fix the problem. Note that doing this will delete all of the data you have in the app (but not on eBird). This page provides directions for un-installing and re-installing an app on your iOS device like iPhone, iPad or iPod Touch: http://www.birdseyebirding.com/index.php/support/57-reinstall-apps

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